Turn on tipping
Two moments a client can tip, how to set the presets, and why none of it reaches us.
Booked takes no cut of a tip. The 2.75% that applies to a service payment does not apply here — a tip routes to your payout account in full, less only what Stripe charges to move a card payment at all.
Turning it on
Tipping lives in Dashboard → Profile, under the payments settings, and needs card payments switched on and payouts ready first. Until then the section is visible but greyed out.
Set three preset percentages — 15, 20 and 25 by default. They have to be three different numbers, and they are stored in ascending order however you type them. Allow a custom amount adds a free-text box next to the presets; leave it off if you would rather clients stayed on the presets.
Like everything else about money on Booked, this is a brand setting: all your locations tip the same way.
When clients see it
At booking. If you take a deposit or full payment, the tip goes on the same card charge, in the same moment. Nothing extra for you to do.
After the visit. On the confirmation page — the one linked from their confirmation email — a tip box appears once the appointment is over, either because you marked it complete or because its end time has passed. This is the one that catches the client who did not decide until they were happy with the result.
The presets show the actual amount next to the percentage, worked out from the service price, so nobody is doing mental arithmetic on a phone.
The rules on a post-visit tip
- The client verifies with the booking reference and the email or phone on the booking. No account needed.
- Between $0.50 and $500.
- Once per booking. After that the box is replaced with a thank-you.
- Card details go straight to Stripe's own payment page. They never touch Booked.
If nothing appears
Work down this list — a post-visit tip box needs all of it:
- Tipping is on.
- Card payments are on and payouts say Ready.
- The appointment has finished.
- Nobody has already tipped on that booking.