Close for a holiday, or open on odd hours
One date at a time. Overrides your weekly hours for that date only, and tells customers why.
Your weekly hours repeat forever — every Tuesday is the same Tuesday. Closures and special hours break that for a single date, without you having to edit the grid and remember to put it back.
Steps
- Open Dashboard → Hours and find Closures and special hours.
- Pick the date.
- Choose Closed all day, or Open, but different hours and set the times.
- Add a note if you want customers to see a reason — "Christmas Day", "Staff training". Up to 80 characters, and it appears on your public page.
- Add override.
The date shows in the list underneath. Remove puts it back to your normal hours for that weekday.
What customers see
On a closed date, your booking page says your shop is closed and shows your note if you left one. That is the whole point of using this rather than a time-off block: a day with no times and no explanation reads as fully booked, or as a broken page, and sends people to look elsewhere.
On a date with different hours, they just see the times you set. No note is shown, because there is nothing to explain — there are slots on the page.
Closed, versus open on different hours
| You choose | That date |
|---|---|
| Closed all day | Nothing bookable, whatever your weekly hours say |
| Open, but different hours | Uses only the times you set here, ignoring the weekday |
The second one replaces your weekly hours rather than trimming them, so it can open a day you normally close. If you shut on Sundays but want to trade 11–3 on one of them, set that here; you do not have to open Sundays in the grid first.
You can add a break to a special day the same way you can to a weekday — + Add a break gives you a second range, and nothing is bookable in the gap.
Which tool for which job
| Situation | Use |
|---|---|
| Closed for a public holiday | A closure here |
| Trading shorter hours on Christmas Eve | Special hours here |
| Open on a day you normally close | Special hours here |
| One person out, shop still open | A time-off block for that staff member |
| Closed every Sunday, permanently | Untick Open for that weekday in the hours grid |
| Closed for lunch every day | A break in the hours grid |
The line is whether the shop is open. If the shop's own hours change for a date, it belongs here. If the shop is open and a person is away, that is time off.
Existing bookings are not cancelled
Adding a closure stops new bookings on that date. Anything already booked stays on your calendar. Check the date first and cancel or reschedule those clients yourself — nobody is told automatically.
The limits
- One override per date. Saving a second one for the same date replaces the first, so correcting a closure is just saving it again.
- No repeats. A closure applies to the one date. For something annual, add next year's when you get to it.
- Future dates only. Past dates cannot be overridden — there is nothing left to stop.
- Overrides apply to the whole shop, every staff member included.