Support and response times
Email support only, one small team behind it, honest hours and realistic response times.
Support is a small team, not a call center. That has upsides (real answers, no scripts) and downsides (no 24/7 phone).
How to reach us
- Email:
support@booked.co - In-app: The help widget in the dashboard opens the same channel.
When to expect a reply
| Day | Target first response |
|---|---|
| Monday–Friday | Within 4 business hours |
| Saturday | Within 12 hours |
| Sunday and US holidays | Next business day |
What to include
- The shop URL (
booked.co/<slug>) or a booking reference code. - What you did, what you expected, and what actually happened.
- A screenshot when it is a visual bug.
Payment-blocking and calendar-outage issues are prioritized over feature questions. Say "URGENT" in the subject line if a booking is affected right now.