Evaluating Booked · Getting started · Booked Help

• Pricing explained — Two plans, one add-on, no per-booking fee, no card-vault lock-in.
• Starter vs Pro: which plan fits — Choose by staff count and whether you need customer history.
• Free trial details — 7 days on Starter. No trial on Pro. No card required until day 7.
• SMS costs and limits — $5 for 500 messages a month. Top-up packs available if you run out.
• Card processing fees — A flat 2.75% all-in when a customer pays a deposit or prepays. No hidden per-transaction cents.
• Features at a glance — Everything Booked does, in one table, honestly labeled.
• Data ownership — Your customers and their history are yours. Export anytime, no lock-in.
• Security basics — What Booked does under the hood to keep your data safe.
• Uptime and reliability — How Booked stays up, and what happens when a dependency does not.
• Who Booked is for — Independent barbershops and salons, one to a dozen chairs. Not chains, not spas.
• Why Booked is small on purpose — Every feature we do not build is one you do not pay for. Here is the trade.
• How billing works — Monthly, prepaid, prorated on changes, canceled from the Stripe portal.
• Accepted countries and currencies — US-first today. What works elsewhere and what does not.
• What happens if I cancel — Access ends at cycle end. Data is retained for 30 days, then purged.
• Support and response times — Email support only, one small team behind it, honest hours and realistic response times.