Evaluating Booked

Pricing, trial, features, SMS costs, payouts, data ownership, security, uptime.

• Pricing explained

  Two plans, one add-on, no per-booking fee, no card-vault lock-in.

  In this article: What the price does not depend on · Yearly versus monthly · Changing later

• Starter vs Pro: which plan fits

  Choose by staff count and whether you need customer history.

  In this article: The line between them, in one sentence · What both plans include · Starting on the cheaper one · If you are genuinely unsure · The trial follows your choice

• Free trial details

  14 days free on the plan you pick, no card. Then a further 7-day Stripe trial if you choose Starter at checkout.

  In this article: The free period you get at sign-up · It runs on the plan you signed up for · The trial attached to checkout · What happens when the free period ends · Testing without taking real bookings

• SMS costs and limits

  $5 for 500 messages a month. Top-up packs available if you run out.

  In this article: When you run out · Top-up packs · What counts as one message · Do held texts cost a credit?

• Card processing fees

  3.75% + 45¢ all-in when a customer pays a deposit or prepays. One rate, nothing else deducted.

  In this article: The one number to remember · What it is charged on · Tips · Payouts · Chargebacks · If you do not turn it on

• Features at a glance

  Everything Booked does, in one table, honestly labeled.

  In this article: What Booked deliberately does not do · Why the second list matters as much as the first

• Data ownership

  Your customers and their history are yours. Export anytime, no lock-in.

  In this article: What "yours" means concretely · Why keying on email and phone matters · Your customers are not shared with anyone · What Booked keeps for its own use · If you leave

• Security basics

  What Booked does under the hood to keep your data safe.

  In this article: The short version · Why passwordless is a security decision, not a convenience one · What a customer never has · What we cannot protect you from · Sub-processors

• Uptime and reliability

  How Booked stays up, and what happens when a dependency does not.

  In this article: What can degrade · The principle behind that table · What an outage does not do · Data durability · If something is wrong right now

• Who Booked is for

  Independent barbershops and salons, one to a dozen chairs. Not chains, not spas.

  In this article: Also a fit, though less obviously · Who Booked is not for · The honest test

• Why Booked is small on purpose

  Every feature we do not build is one you do not pay for. Here is the trade.

  In this article: What "small" gets you · What "small" costs you · Where the line actually sits

• How billing works

  Monthly, prepaid, prorated on changes, canceled from the Stripe portal.

  In this article: Changing plans mid-cycle · Why upgrades and downgrades behave differently · One subscription, one renewal date · Invoices and receipts · Canceling · If a payment fails

• Accepted countries and currencies

  US-first today. What works elsewhere and what does not.

  In this article: Everything is priced in US dollars · Card Payments and payouts · Which time zone do customers see? · Sanctions

• What happens if I cancel

  Access ends at cycle end. Data is retained for 30 days, then purged.

  In this article: Bookings already in the diary · Export first · Money already taken · Changing your mind

• Support and response times

  Email support only, one small team behind it, honest hours and realistic response times.

  In this article: How to reach us · When to expect a reply · What to include · What we can and cannot do for you · Priority · Before you write