Downgrade from Pro to Starter
Effective at the end of the current cycle. Some data — extra staff, CRM history — is hidden, not deleted.
Downgrades are scheduled, not immediate. You keep Pro until the end of the current billing period, then the plan flips to Starter and Pro-only features hide.
Steps
- Open Dashboard → Billing.
- Click Manage in Stripe → Switch plan → Starter.
- Confirm.
The billing panel shows Pro until <date>, then Starter.
What happens at the switch
| Pro feature | On downgrade |
|---|---|
| Extra staff | Hidden from public page, retained on your calendar for existing bookings |
| Customer CRM | Historical rows kept, no new rows built |
| Deposits | New bookings stop taking deposits; existing bookings unaffected |
| SMS add-on | Auto-canceled at the same time |
| Extra locations | Removed at renewal; the base location stays |
| White-label | Off; the Booked mark returns to your page |
Nothing is deleted
That column is worth reading twice, because the word throughout is hidden. Staff rows, customer history and location pages all survive the downgrade — they stop being served to the public and stop growing, and they come back untouched if you upgrade again.
What to do before the switch date
- Check the diary. Bookings already made against a staff member who is about to be hidden still stand, and the customer will not notice anything. New customers cannot book that person.
- Warn a second location. A location page that stops being served is a URL your customers may have saved.
- Deposits. New bookings will stop asking for one, so if deposits are what protects your Saturdays, downgrading is a bigger decision than the price difference suggests.
Coming back
Upgrade to Pro any time. Your hidden staff and CRM rows unhide instantly, and nothing has to be re-entered.