Item, Behavior when paused. Public page, Shows "Booking paused" instead of the booking form. Dashboard, Read-only. Calendar, customers, exports still viewable. SMS, Stops. Email confirmations for existing bookings still send. Data, Retained for 60 days, then purged.

Cancel your subscription

Cancels at the end of the current cycle. Your data stays; your public page pauses.

Cancellation is scheduled, not instant. You keep everything working until the end of the current billing period.

Steps

Open Dashboard → Billing.
Click Manage in Stripe → Cancel plan.
Confirm.

The billing panel shows Active until <date>. On that date, the shop moves to a paused state.

What "paused" means

Item	Behavior when paused
Public page	Shows "Booking paused" instead of the booking form
Dashboard	Read-only. Calendar, customers, exports still viewable
SMS	Stops. Email confirmations for existing bookings still send
Data	Retained for 60 days, then purged

Bookings already in the diary

They stay, and nothing tells your customers otherwise — because as far as Booked knows, the appointments are still on. What stops is the page they would reach to change them, and the automatic reminders.

If you are cancelling with appointments ahead of you, export the list and contact those customers before the cycle ends, while you can still see their details.

Export before the date

Customers, bookings and services all export to CSV and it takes a minute. Read-only access is enough to run an export, but do not leave it to the last day.

Coming back

Re-subscribe from Dashboard → Billing → Reactivate at any point within the retention window. Your public page comes back online within a minute and nothing has to be re-entered. After that there is nothing to bring back.

Deleting your shop entirely

Cancellation does not immediately delete your account. To have the shop and its records permanently removed straight away, email hello@booked.co from the address on file. We honor deletion requests within 30 days.