Billing & SMS · Shop owners · Booked Help

• Plans compared: Starter, Pro, SMS add-on — One row per plan, one column per thing that matters. The whole pricing story on one screen.
• Start your 7-day Starter trial — Card required, no charge for seven days, cancel any time before day 7 for zero cost.
• Upgrade from Starter to Pro — One click. Prorated for the remainder of the cycle. Unlocks staff, CRM, deposits, and SMS eligibility immediately.
• Downgrade from Pro to Starter — Effective at the end of the current cycle. Some data — extra staff, CRM history — is hidden, not deleted.
• Add the SMS add-on — $5/month on top of Pro. 500 messages per billing cycle, then a top-up if you need more.
• Top up SMS credits mid-cycle — One-off purchase, not a subscription. Credits roll over until you use them.
• What happens when I hit the 500-message SMS cap? — Sending pauses. Bookings still work; only the text messages stop. We email you at 80% and again at 100%.
• Open your Stripe billing portal — Update card, download invoices, change plan, cancel — all in one Stripe-hosted page.
• Take card payments and get paid — Setting up payouts, what Booked charges, and how the money reaches your bank.
• Turn on tipping — Two moments a client can tip, how to set the presets, and why none of it reaches us.
• How do refunds and chargebacks work? — Deposit refunds are your call, issued from Stripe. Chargebacks go through Stripe's dispute flow.
• Cancel your subscription — Cancels at the end of the current cycle. Your data stays; your public page pauses.