Billing & SMS

Plans, upgrades, payouts, tips, SMS top-ups, portal, refunds, canceling.

• Plans compared: Starter, Pro, SMS add-on

  One row per plan, one column per thing that matters. The whole pricing story on one screen.

  In this article: The free trial · Which plan for which shop · Not on any plan

• Start your 7-day Starter trial

  Card required, no charge for seven days, cancel any time before day 7 for zero cost.

  In this article: Steps · Why a card if it is free · Canceling before day 7 · After day 7 · Do not change the plan mid-trial

• Upgrade from Starter to Pro

  One click. Prorated for the remainder of the cycle. Unlocks staff, CRM, deposits, and SMS eligibility immediately.

  In this article: Steps · Nothing is re-entered · Proration example · Two things that still need doing · Can I switch from monthly to yearly?

• Downgrade from Pro to Starter

  Effective at the end of the current cycle. Some data — extra staff, CRM history — is hidden, not deleted.

  In this article: Steps · What happens at the switch · Nothing is deleted · What to do before the switch date · Coming back

• Add the SMS add-on

  $5/month on top of Pro. 500 messages per billing cycle, then a top-up if you need more.

  In this article: What you get · Steps · The switches that govern it · Who actually gets a text

• Top up SMS credits mid-cycle

  One-off purchase, not a subscription. Credits roll over until you use them.

  In this article: Steps · Pack sizes · Roll-over, and the order they are spent in · What the panel shows you · When to top up and when to change plan

• What happens when I hit the 500-message SMS cap?

  Sending pauses. Bookings still work; only the text messages stop. We email you at 80% and again at 100%.

  In this article: What still works · What stops · Nobody is left uninformed · Warning schedule · Fixing it · On yearly SMS there is no monthly cap

• Open your Stripe billing portal

  Update card, download invoices, change plan, cancel — all in one Stripe-hosted page.

  In this article: Steps · What you can do in the portal · Two traps · If a payment fails · Security

• Take card payments and get paid

  Setting up payouts, what Booked charges, and how the money reaches your bank.

  In this article: Setting it up · What it costs · Card only, on purpose · Deposit or full payment · Getting the money

• Turn on tipping

  Two moments a client can tip, how to set the presets, and why none of it reaches us.

  In this article: Turning it on · When clients see it · The rules on a post-visit tip · If nothing appears

• How do refunds and chargebacks work?

  Deposit refunds are your call, issued from Stripe. Chargebacks go through Stripe's dispute flow.

  In this article: Refunds (your call) · Cancelling and refunding are one step · Chargebacks (bank's call) · Preventing both

• Cancel your subscription

  Cancels at the end of the current cycle. Your data stays; your public page pauses.

  In this article: Steps · What "paused" means · Bookings already in the diary · Export before the date · Coming back · Deleting your shop entirely