Can I export my customers?
Yes. CSV of every customer row, downloaded from the customer list. Take it with you if you ever leave.
Your customer list is yours. Dashboard → Customers → Export CSV downloads a file with every row you have permission to see.
What is in the file
- Name, email, phone
- First and last visit dates
- Total visits, no-show count
- Tags (semicolon-separated in one column)
- Notes (semicolon-separated, one line per note)
What is not
- Booking history line-by-line. Export that separately from Dashboard → Calendar → Export bookings.
- Deposits and payment records. Those live in your Stripe dashboard.
It is keyed on things any other tool can read
Name, email and phone, not an internal Booked customer id. That is deliberate: a list keyed on a vendor's own identifiers is a list only that vendor can use. This one imports into a spreadsheet, a mail tool, or a competitor, without translation.
We would rather the reason you stay is that Booked is the better tool.
Before you export
Close out the week's bookings first. Visit counts and no-show counts come from completed and no_show statuses, so a stack of appointments still sitting at confirmed will export as customers who look like they have never been in.
Why you might export
- Migrating away from Booked. We are not offended; the file is complete.
- Sending a mail merge from your own email tool.
- Archiving before a rebrand or handover.
- Keeping a copy of your own, which is a reasonable thing to want of any supplier.
A word on what you send
An export includes contact details customers gave you to book an appointment. Using them for marketing is your call and your legal responsibility, not ours — and the people on that list did not opt into a newsletter by having a haircut.
Exports are point-in-time. Re-run the export whenever you need fresh data.