Eight kinds of file, each with its own required columns: What, Columns it must have. Customers, name (add email or phone to be useful). Services, name, duration_minutes. Staff, display_name. Reviews, author_name, rating. Past bookings, service_name, staff_name, customer_name, starts_at. Staff schedules, staff_name, weekday, start_time, end_time. Time off, starts_at, ends_at. Staff ↔ services, staff_name, service_name. Headers do not have to match exactly — the importer recognises the names the common platforms export, so Client Name, Email Address and Phone Number all land where they should.

Import your customer list

CSV in, deduped rows out. Booked reads exports from Square, Booksy, Vagaro, Fresha, GlossGenius, Acuity, and Schedulicity.

Dashboard → Import data takes a CSV and turns it into rows. Bring your list over in about 15 minutes.

What you can import

Eight kinds of file, each with its own required columns:

What	Columns it must have
Customers	name (add email or phone to be useful)
Services	name, duration_minutes
Staff	display_name
Reviews	author_name, rating
Past bookings	service_name, staff_name, customer_name, starts_at
Staff schedules	staff_name, weekday, start_time, end_time
Time off	starts_at, ends_at
Staff ↔ services	staff_name, service_name

Headers do not have to match exactly — the importer recognises the names the common platforms export, so Client Name, Email Address and Phone Number all land where they should.

Supported sources

Source	Where to export
Square Appointments	Dashboard → Items / Team / Customers → Export
Booksy	Profile → Reports → Export to CSV
Vagaro	Reports → Customer / Service / Staff list → Export
Acuity	Import & Export → Export
GlossGenius	Settings → Data → Export
Fresha	Reports → Clients / Services / Team → Export
Schedulicity	Settings → Export
Generic	Any CSV with `name, email, phone` columns

Steps

Export from the old platform.
Open Dashboard → Import data and pick what the file holds.
Check the preview. Columns that could not be mapped are flagged before anything is written.
Confirm. Duplicates are skipped by email, then by phone.

Order matters

Import customers, services and staff first. Past bookings and staff↔services are matched by name against records that already exist, so a booking whose service is not there yet has nothing to attach to.

Past bookings import silently — no confirmations, no reminders, nothing sent to anyone, however old or recent the dates are.

What does not come across

Notes and tags from another platform.
Photos, memberships, gift cards, package balances.
Payment methods on file. Cards cannot move between processors, so a customer paying a deposit will enter theirs again.