Do I need an account to book?
No. Booked never asks customers to sign up.
No. Booked does not have customer accounts. You book as a guest with your name and either an email or a phone number.
What takes the place of an account
The confirmation link. Every confirmation email and text contains a link back to your booking, and that link is where you reschedule, cancel, or leave a tip afterwards. Opening it asks for the email or phone number you booked with, which is the check that stops anyone else changing your appointment. There is no password to forget and nothing to reset.
Save the link, or keep the confirmation message. If you lose both, the shop can look your booking up and resend it.
What the shop keeps
The shop keeps your contact details in their own customer list so they can send confirmations, reminders, and updates. That list belongs to the shop, not to a marketplace. Booking with a second shop does not carry your details across — they are two separate businesses and two separate lists.
If you book with the same shop again using the same email or phone number, they will usually recognise you and your visits will sit together in one record. That is what lets a shop remember which colour you had last time.
What this costs you
Two things an account would have given you, honestly stated:
- No single place listing every appointment. Each booking is reached through its own link.
- Nothing syncs between devices. The link works on any device, but you have to have the link.
In exchange there is no sign-up, no password, no marketing account, and no profile of you spanning businesses that have nothing to do with each other.
Changing or deleting what a shop holds
Contact the shop directly, or see Ask a shop to delete your data. The shop controls its own customer list, so the request goes to them rather than to us.