Ask a shop to delete your data
Send the shop a deletion request. They must action it under GDPR and CCPA.
Your customer record is held by the shop, so deletion requests go to the shop, not to Booked.
How to request deletion
- Email or call the shop and ask them to delete your customer record and appointment history.
- Keep a copy of the request. A short email is fine.
- The shop has 30 days under GDPR and 45 days under CCPA to comply.
What to put in the request
Your name as the shop has it, the email address or phone number you booked with, and — if you have one to hand — a booking reference. Shops match records on contact details, so giving both the email and the number you have used makes it far more likely they find every record rather than one of two.
Say plainly that you want the customer record and the appointment history deleted, rather than only asking to stop being contacted. Those are different requests and a shop may reasonably do only what you asked for.
One shop at a time
Each shop holds its own list, so a request to one has no effect on another. If you have booked with several shops through Booked, each one needs its own request.
What a shop may keep anyway
Businesses have to retain some records for tax and accounting — a paid deposit leaves a transaction that has to stay on the books. A deletion request removes your customer record and history; it does not erase a completed payment from the shop's accounts or from Stripe's.
What Booked does independently
Booked keeps minimal operational logs (delivery status, IP hashes, error traces) to run the service. These are anonymized at write and purged on a rolling window. If you want Booked to purge everything associated with you across every shop that uses the platform, email hello@booked.co from the address you booked with.