Customers

For anyone booking an appointment through a shop on Booked. Confirmations, reschedules, cancellations, notifications, privacy.

Booking

Find a shop, book, reschedule, cancel, deposits, tips, saved cards, confirmations.

Find a shop on Booked — Every shop on Booked lives at a memorable URL. Here is how to find yours.
How to book an appointment — Pick a service, pick a time, leave your name and contact details. That is the whole flow.
Do I need an account to book? — No. Booked never asks customers to sign up.
Reschedule your appointment — Open your confirmation, pick a new time, done. Cutoffs are set by the shop.
Cancel your appointment — Cancel from the same link that confirmed the booking. Deposit rules depend on the shop.
Why a deposit is required — Some services ask for a small deposit up front. Here is why and how it works.
Payment methods accepted — Cards, Apple Pay, Google Pay, and Link, wherever the shop has payments enabled.
Leave a tip after your appointment — You can tip when you book, or afterwards from your confirmation page. All of it goes to the shop.
Change or remove a card you saved — What saving a card at a shop actually does, and how to see, update or delete it later.
My confirmation did not arrive — Three things to check before contacting the shop.
No times available: what to do — A blank calendar usually means the shop is full, not broken.
Join a waitlist for a full class — A sold-out class stays on the page marked FULL. Leave your name and we will message you if a place opens.
Change the service or staff after booking — The reschedule flow only changes the time. For a different service or barber, cancel and rebook.
Running late or a no-show — Call the shop. Do not rely on the booking link when the clock is short.
Booking for someone else — Yes, but put their contact details in the booking so confirmations reach the right person.

Notifications & privacy

Email preferences, SMS opt-out, STOP/HELP keywords, data requests.

What notifications you will get — Booked sends a small, fixed set of messages tied to your appointment. No marketing.
Stop receiving SMS from Booked — Reply STOP to any SMS. Opt-out is instant and applies to that shop.
Stop receiving emails from a shop — Use the unsubscribe link in the footer of any email.
Change your email or phone number — Ask the shop to update your customer record. You cannot edit it yourself.
Who can see your data — Only the shop you booked with, plus the specific vendors Booked uses to deliver messages.
Ask a shop to delete your data — Send the shop a deletion request. They must action it under GDPR and CCPA.
SMS charges and rates — Standard message and data rates from your carrier. Booked does not add a fee.
Report a problem with a shop — Booked is the software the shop uses. For service issues talk to the shop; for platform abuse tell Booked.