Booking

Find a shop, book, reschedule, cancel, deposits, tips, saved cards, confirmations.

• Find a shop on Booked

  Every shop on Booked lives at a memorable URL. Here is how to find yours.

  In this article: What the URL looks like · If the link gives you a "page not found" · What you will see

• How to book an appointment

  Pick a service, pick a time, leave your name and contact details. That is the whole flow.

  In this article: The four steps · Why the times on offer look the way they do · What you get after booking

• Do I need an account to book?

  No. Booked never asks customers to sign up.

  In this article: What takes the place of an account · What the shop keeps · What this costs you · Changing or deleting what a shop holds

• Reschedule your appointment

  Open your confirmation, pick a new time, done. Cutoffs are set by the shop.

  In this article: When you can reschedule · If you paid a deposit · Why a time you can see might still be refused · What happens next · Changing more than the time

• Cancel your appointment

  Cancel from the same link that confirmed the booking. Deposit rules depend on the shop.

  In this article: You can cancel until the appointment starts · Do I get my deposit back? · What if the cancel link no longer works?

• Why a deposit is required

  Some services ask for a small deposit up front. Here is why and how it works.

  In this article: Two ways a shop can set it up · Getting it back · Where the money goes · Your card · If you would rather not pay one

• Payment methods accepted

  Cards, Apple Pay, Google Pay, and Link, wherever the shop has payments enabled.

  In this article: Why the options differ between shops · Prepaid and virtual cards · The minimum charge · If a payment is declined · If the shop has not enabled payments · Tips

• Leave a tip after your appointment

  You can tip when you book, or afterwards from your confirmation page. All of it goes to the shop.

  In this article: When you book · After the visit · Where the money goes · If you do not see the option · Once per appointment · Your card is never on our side

• Change or remove a card you saved

  What saving a card at a shop actually does, and how to see, update or delete it later.

  In this article: What it does · Seeing or changing it · If you would rather not save one · Never enter card details anywhere else

• My confirmation did not arrive

  Three things to check before contacting the shop.

  In this article: Check these first · Your booking is fine either way · If it still has not arrived · Reminders

• No times available: what to do

  A blank calendar usually means the shop is full, not broken.

  In this article: Two settings that decide what you can see at all · What to try

• Join a waitlist for a full class

  A sold-out class stays on the page marked FULL. Leave your name and we will message you if a place opens.

  In this article: What you need to give · What happens next · The important part: nothing is held for you · Leaving the list · Things worth knowing

• Change the service or staff after booking

  The reschedule flow only changes the time. For a different service or barber, cancel and rebook.

  In this article: Why it works this way · If you paid a deposit · The quicker route

• Running late or a no-show

  Call the shop. Do not rely on the booking link when the clock is short.

  In this article: Do not text CANCEL either · No-show policy · Why shops care more than you might expect

• Booking for someone else

  Yes, but put their contact details in the booking so confirmations reach the right person.

  In this article: What happens if you use your own details instead · Paying for someone else · Standing bookings for a child · Group bookings