Booking · Customers · Booked Help

• Find a shop on Booked — Every shop on Booked lives at a memorable URL. Here is how to find yours.
• How to book an appointment — Pick a service, pick a time, leave your name and contact details. That is the whole flow.
• Do I need an account to book? — No. Booked never asks customers to sign up.
• Reschedule your appointment — Open your confirmation, pick a new time, done. Cutoffs are set by the shop.
• Cancel your appointment — Cancel from the same link that confirmed the booking. Deposit rules depend on the shop.
• Why a deposit is required — Some services ask for a small deposit up front. Here is why and how it works.
• Payment methods accepted — Cards, Apple Pay, Google Pay, and Link, wherever the shop has payments enabled.
• Leave a tip after your appointment — You can tip when you book, or afterwards from your confirmation page. All of it goes to the shop.
• Change or remove a card you saved — What saving a card at a shop actually does, and how to see, update or delete it later.
• My confirmation did not arrive — Three things to check before contacting the shop.
• No times available: what to do — A blank calendar usually means the shop is full, not broken.
• Join a waitlist for a full class — A sold-out class stays on the page marked FULL. Leave your name and we will message you if a place opens.
• Change the service or staff after booking — The reschedule flow only changes the time. For a different service or barber, cancel and rebook.
• Running late or a no-show — Call the shop. Do not rely on the booking link when the clock is short.
• Booking for someone else — Yes, but put their contact details in the booking so confirmations reach the right person.