What notifications you will get
Booked sends a small, fixed set of messages tied to your appointment. No marketing.
Booked sends only booking-related messages. There are no promotional emails or SMS blasts from Booked itself.
The full set
| Message | When it is sent | Channel |
|---|---|---|
| Booking confirmation | Right after you book | Email if you gave one, SMS if you gave a phone |
| Booking reminder | 24 hours before, unless the shop has changed it | Same channel as the confirmation |
| Reschedule confirmation | When the time changes | Same channel |
| Cancellation confirmation | When the booking is canceled | Same channel |
| Waitlist alert | When a place opens on a full session you joined | Email, SMS, or both |
| Review request | A couple of hours after your visit, if the shop asks for reviews | Same channel |
Which channel you get
Whichever contact you gave when booking. One email address means email; one phone number means SMS; both means both. There is no setting for this beyond what is on the booking itself.
Not every shop can send SMS — it is a paid add-on for the shop, so plenty of shops on Booked are email-only. That is about their plan, not about you.
Quiet hours
Shops set an overnight window when texts wait. It runs from 9pm to 9am in the shop's own timezone unless they have changed it.
- Something you just did is confirmed straight away, at any hour. If you book, reschedule or cancel at 11pm, the text comes at 11pm, because you are waiting for it.
- Everything else waits: reminders, review requests, and changes the shop makes to your booking overnight. If the same message has already reached you by email, the text is not sent later as well. If a text is the only way to reach you, it goes out when quiet hours end.
Email is never held back by quiet hours.
What the shop can send separately
If a shop uses Booked's owner tools, they may also send you the occasional message about their business — an hours change, a new service, a slow-day discount. Those are the shop speaking to their own customers, not Booked marketing to you. You can opt out of them without losing your booking messages by email, or of everything at once by text: see Stop receiving emails and Stop receiving SMS from Booked.