Notifications & privacy

Email preferences, SMS opt-out, STOP/HELP keywords, data requests.

• What notifications you will get

  Booked sends a small, fixed set of messages tied to your appointment. No marketing.

  In this article: The full set · Which channel you get · Quiet hours · What the shop can send separately

• Stop receiving SMS from Booked

  Reply STOP to any SMS. Opt-out is instant and applies to that shop.

  In this article: How to opt out · Every keyword that works · Two things worth knowing before you reply STOP · Starting again

• Stop receiving emails from a shop

  Use the unsubscribe link in the footer of any email.

  In this article: Transactional emails · Unsubscribing is per shop · Email is separate from SMS · What if they keep coming? · Marking it as spam instead

• Change your email or phone number

  Ask the shop to update your customer record. You cannot edit it yourself.

  In this article: Why the order matters · Bookings you have already made · If you have lost access to the old contact entirely · Adding a second contact

• Who can see your data

  Only the shop you booked with, plus the specific vendors Booked uses to deliver messages.

  In this article: The full list of who touches your data · What "the shop" means · What your card details do not touch · Shops booked with separately stay separate · Asking for it back or gone

• Ask a shop to delete your data

  Send the shop a deletion request. They must action it under GDPR and CCPA.

  In this article: How to request deletion · What to put in the request · One shop at a time · What a shop may keep anyway · What Booked does independently

• SMS charges and rates

  Standard message and data rates from your carrier. Booked does not add a fee.

  In this article: Why the volume stays low · If cost is a concern · Short codes and sender numbers · Replying to a text

• Report a problem with a shop

  Booked is the software the shop uses. For service issues talk to the shop; for platform abuse tell Booked.

  In this article: Why service complaints go to the shop · What we can see, and what we cannot · Deposit disputes