Features at a glance
Everything Booked does, in one table, honestly labeled.
| Category | What you get |
|---|---|
| Public page | booked.co/<slug>, mobile-first, SEO metadata, map, hours, services |
| Calendar | Day and week views, drag-to-move, buffers, time-off blocks |
| Staff | Unlimited on Pro; per-staff hours, services, and time-off |
| Services | Duration, price, category, seats per session for classes |
| Customers | Contact list, visit history, private notes, tags (Pro) |
| Import | CSV import from Square, Booksy, Vagaro, Fresha, generic CSV |
| Notifications | Email confirmations and reminders; SMS on Pro + SMS add-on |
| Payments | Optional Booked Card Payments via Stripe Connect (Pro only) |
| Classes | Multi-seat sessions with waitlists that alert when a place opens |
| Locations | Several locations under one brand, each with its own page (Pro) |
| Gift cards | Sell stored value to your own customers, redeemed against bookings |
| Billing | Stripe customer portal, invoices, one-click cancel |
| Privacy | GDPR and CCPA data-subject workflows; sub-processor list |
| Access | Owner login by email or phone (OTP); PWA installable on iOS and Android |
What Booked deliberately does not do
- No marketplace or discovery — your customers reach you via your URL, not by browsing.
- No POS or inventory — Booked ends at the appointment; charge for retail in your existing till.
- No payroll or commission splits — payout is per-charge to your bank.
- No email marketing platform — transactional messages only; use a dedicated tool for campaigns.
- No rooms or equipment booking — availability is worked out per person, not per resource.
Why the second list matters as much as the first
Every one of those is something a competitor will list as a feature, and each one would have made the software larger and the parts you use every day slower to reach. A booking tool that also does inventory is a worse booking tool.
Being narrow is on purpose. See Why Booked is small on purpose.