Why Booked is small on purpose
Every feature we do not build is one you do not pay for. Here is the trade.
Booked has a narrow feature list on purpose.
What "small" gets you
- Predictable prices. No per-booking fees.
- Self-serve cancellation. Cancel from the customer portal.
- Focused updates. The team ships to the calendar and the booking page.
What "small" costs you
- No full point-of-sale system. The Pro register takes a one-off card charge for an amount and a description; for anything else, use your existing till.
- No inventory or product list. On Pro, the register takes a one-off card charge for an amount and a description. There is no stock count or product catalog.
- No marketing automation. Transactional messages only; use a dedicated tool if you send campaigns.
- Packages and memberships are basic. A package is a set number of visits paid once; a membership renews monthly. There is no term or series enrolment. See Sell packages and memberships.
- No rooms or equipment. Availability is per person.
Multi-location is the one thing on the old version of this list that is no longer true: several locations under one brand are supported on Pro, each with its own page.
Where the line actually sits
Anything that decides whether an appointment can happen — hours, buffers, staff, capacity, notice periods — is built into Booked. Anything that happens before or after the appointment, and that a dedicated tool already does well, does not.
That is why there is no email marketing and no till, and it is also why there is a waitlist, a no-show flag and a deposit. Those are appointment problems.
If the trade-off suits how you actually run the shop, Booked will fit. If it does not, we will tell you so — see Who Booked is for.