How billing works
Monthly, prepaid, prorated on changes, canceled from the Stripe portal.
Subscriptions bill on the same day each cycle for the plan you are on — every month on monthly, every year on yearly. Add-on charges (SMS, extra locations) ride on the same subscription and the same invoice. Card Payments processing fees are separate: they come out of each charge as it happens, not out of your subscription.
Changing plans mid-cycle
- Upgrade takes effect immediately. The remainder of the current cycle is prorated and charged.
- Downgrade takes effect at the end of the current cycle. You keep Pro features until then.
- Adding or removing the SMS add-on or a location is prorated the same way.
Why upgrades and downgrades behave differently
An upgrade gives you something now, so it is paid for now. A downgrade takes something away, and taking it away in the middle of a period you have already paid for would be charging you for a plan and then not providing it. Waiting until the renewal is the version that cannot go wrong for you.
One subscription, one renewal date
Everything you buy is folded into the same subscription rather than starting its own. Adding SMS in the middle of a year does not create a second renewal date to remember — it prorates onto the existing one and renews with it.
Invoices and receipts
Every charge produces an invoice, emailed to the account address and available in the Stripe customer portal. VAT invoices for EU shops include the VAT number if you added one during checkout.
Canceling
One click from the customer portal (Billing → Manage subscription). Access continues to the end of the paid cycle; no refunds for the unused portion. See What happens if I cancel.
If a payment fails
Stripe retries over several days and emails you each time. Nothing is switched off on the first failure — fix the card in the portal and the retry settles it.