What happens if I cancel

Access ends at cycle end. Data is retained for 30 days, then purged.

Canceling is one click in the Stripe customer portal. What happens next:

Timeline	What is true
From cancel to end of paid cycle	Everything keeps working. Bookings, page, notifications.
End of paid cycle	Dashboard access is paused; the public page returns a "temporarily unavailable" message.
Days 1–60 after cycle end	Data is retained. Resubscribing brings everything back exactly.
Day 60	Data is purged, per the Privacy Policy. If you took card payments or sold gift cards, only the payment records are kept past this point, with customer names and contact details removed, and they are deleted seven years after closure. So are the purchaser's details on any gift card that still has a balance.

Bookings already in the diary

They do not disappear when the cycle ends, but your customers can no longer reach the page, and the automatic reminders stop with it. If you are closing the subscription with appointments still ahead of you, export the list and contact those customers before the cycle ends rather than after.

Cancelling the subscription is not the same as cancelling the appointments. Nothing tells your customers their booking is off, because as far as Booked knows, it is not.

Export first

Customers, bookings, and services all export to CSV from the dashboard, and it takes a minute. Do it before the cycle ends while you still have dashboard access — after that, getting back in means resubscribing.

Money already taken

Deposits paid to you stay paid to you, and any payouts in flight complete normally. Cancelling a Booked subscription does not touch your Stripe account or reverse anything a customer has paid.

Changing your mind

If you cancel by mistake, resubscribe within 60 days from the same account email and no data is lost. After day 60 there is nothing to bring back, so a rebuild means starting over.

If you are cancelling because something is not working, it is worth one email to hello@booked.co first.