Switch from Vagaro
What moves from Vagaro to Booked, what does not, and how to export your data.
Vagaro is a broad platform — memberships, retail, forms, marketing. Shops that switch to Booked usually do so once they realize they are paying for modules they never opened.
Concept mapping
| Vagaro | Booked |
|---|---|
| Business profile page | booked.co/<slug> |
| Services | Services |
| Employees (bookable calendars) | Staff: one on Starter, unlimited on Pro |
| Customer list | Customers |
| Text reminders | SMS add-on ($5, Pro) |
| Vagaro Merchant Services | Booked Card Payments (3.75% + 45¢, Pro) |
| Vagaro Memberships and packages | Passes: packages and monthly memberships (Pro) |
| Vagaro Forms, Marketing, Retail inventory | Not in Booked — use dedicated tools |
Vagaro charges per bookable calendar: Vagaro plans and pricing.
Memberships and packages
On Pro, Booked sells packages (a set number of visits, paid once) and monthly memberships — see Sell packages and memberships. It has no term or series enrolment. If you bought Vagaro for the calendar and the rest came along with it, the switch is straightforward.
Check the memberships module before you move. Memberships and prepaid visits your clients already hold in Vagaro do not import into Booked. Set up the offers again in Booked and agree with each client how to carry over what they have paid for.
Export from Vagaro
In Vagaro on the web, select More → Reports → Customers, then Action → Export Excel. Only the business owner can export the customer list: Vagaro: Export Your Customer List. Other Vagaro reports export to Excel or PDF from the same Reports menu. Export what you need while you still have access.
Booked imports CSV files only, so save each Excel file as CSV first.
Import them at Dashboard → Import data. Customers first, then services and staff, then past bookings — the booking importer matches on service and staff names, so those have to exist first.
Fee comparison
Vagaro publishes its own processing rates. Booked's rate is 3.75% + 45¢ per successful charge, all-in, and it does not change with card type. Compare the two on your own last month of card payments.
What does not come across
Forms and intake documents, retail inventory, membership balances, and card details on file. Cards cannot move between processors.