Add the SMS add-on
$5/month on top of Pro. 500 messages per billing cycle, then a top-up if you need more.
SMS is an add-on to the Pro plan. It cannot be bought on Starter.
What you get
| Cadence | Price | Allowance |
|---|---|---|
| Monthly | $5/month | 500 messages per cycle, reset each cycle |
| Yearly | $50/year | 7,000 credits up front, for the year |
The yearly pool is twelve months of the monthly allowance plus a thousand-message bonus for prepaying. Unused credits expire with the period they were bought for.
Included in either: a confirmation SMS when a booking is created, a reminder before the appointment, reschedule and cancellation messages, and STOP/HELP compliance handled automatically.
Steps
- Open Dashboard → Billing.
- Under Add-ons, click Add SMS.
- Confirm. Stripe prorates the add-on onto your existing subscription, so it renews on the date you already have rather than starting a second one.
SMS starts sending on the next booking.
The switches that govern it
Dashboard → Notifications has one switch for email and one for SMS, plus the reminder lead time — 24 hours by default. It is per channel, not per message type: you cannot keep confirmations and drop reminders.
Quiet hours are on Dashboard → Profile: 9pm to 9am in your shop's timezone unless you change them. Reminders, review requests and anything you do from the dashboard during that window wait until it ends, then send. A confirmation or cancellation the customer triggers themselves goes straight away, because they are awake and waiting for it. Email is never held back.
Who actually gets a text
Only customers who booked with a phone number, and only those who have not replied STOP. Opting out is global across Booked rather than per shop, because the texts go from shared numbers — so a customer who stopped another shop's messages will not get yours either.
Everyone else gets the same information by email, so nobody is left uninformed.