What happens when I hit the 500-message SMS cap?
Sending pauses. Bookings still work; only the text messages stop. We email you at 80% and again at 100%.
We never charge an SMS overage. Instead, sending pauses at the cap.
What still works
- New bookings on the public page.
- Confirmation and reminder emails.
- The calendar, CRM, and everything else in the dashboard.
What stops
- Confirmation SMS.
- Reminder SMS.
- Any SMS Booked would have sent on your behalf.
Nobody is left uninformed
This is the part worth understanding before it happens. A customer who gave you a phone number and an email still gets everything, by email. A customer who gave you only a phone number gets nothing until credits are back — which is the real cost of hitting the cap, and the reason to watch the panel rather than let it surprise you.
Warning schedule
| Usage | We do this |
|---|---|
| 80% | Email you: "You've used 80% of your monthly SMS." |
| 100% | Email you: "SMS paused. Top up or wait for cycle renewal." |
| Cycle rollover | Sending resumes automatically |
Fixing it
- Buy a top-up pack from Dashboard → Billing. Sending resumes within a minute, and unused credits roll over rather than expiring at the end of the cycle. See Top up SMS credits mid-cycle.
- Or wait until the next billing cycle, when the monthly allowance resets.
On yearly SMS there is no monthly cap
A yearly add-on holds 7,000 credits for the whole year rather than 500 a month, so there is no cycle to wait for. When that pool runs out, a top-up is the only route until the plan renews — worth knowing in a busy autumn.
The cap is per shop, not per staff member, and it counts every SMS Booked sends on your behalf — confirmations, reminders, reschedules and cancellations alike.