What happens when I hit the 500-message SMS cap?
Sending pauses. Bookings still work; only the text messages stop. We email you at 80% and again at 100%.
We never charge an SMS overage. Instead, sending pauses at the cap.
What still works
- New bookings on the public page.
- Confirmation and reminder emails.
- The calendar, CRM, and everything else in the dashboard.
What stops
- Confirmation SMS.
- Reminder SMS.
- Any SMS Booked would have sent on your behalf.
Warning schedule
| Usage | We do this |
|---|---|
| 80% | Email you: "You've used 80% of your monthly SMS." |
| 100% | Email you: "SMS paused. Top up or wait for cycle renewal." |
| Cycle rollover | Sending resumes automatically |
Fixing it
- Buy a top-up pack from Dashboard → Billing → SMS usage → Top up. Sending resumes within a minute.
- Or wait until the next billing cycle, when your 500 messages reset.