Mark a booking as no-show
Two clicks. The customer's history gets a mark, and any deposit rules kick in.
If the customer did not come and did not call, mark the booking no-show rather than deleting it. The status feeds your no-show rate and, on Pro, appears on the customer's profile so you see the pattern.
Steps
- Open Dashboard → Calendar and click the booking.
- Click Mark no-show.
- Confirm.
The button opens at the appointment's start time, and it stays shut for a customer you have checked in. Someone who arrived is not a no-show. If the check-in was a mistake, undo it first.
What changes
| Item | Behavior |
|---|---|
| Booking status | no_show (from confirmed) |
| Customer profile (Pro) | +1 to the no-show counter |
| Deposit (if taken) | Kept per your policy; no auto-refund |
| Slot | Freed for the same-day if it is still open |
The deposit is not refunded, and not re-charged
Marking a no-show is a record, not a transaction. A deposit that was taken stays taken; a booking with no deposit does not suddenly acquire a charge. If you want to refund a no-show as a goodwill gesture, do it deliberately from the booking — see How do refunds and chargebacks work?.
Mark it the same day
The counter is only useful if it reflects reality, and reconstructing last Tuesday from memory is how a regular ends up with a mark they did not earn. Two minutes at close, every day.
Deleting versus marking no-show
Delete a booking only if it was a mistake — a test booking, a duplicate, a wrong name entered by the customer. Anything else, use no-show or Cancel. Deleted bookings vanish from history, which means they vanish from your revenue totals and your no-show rate too.
The distinction that matters: cancel means somebody told you, no-show means nobody did. Keeping those separate is the whole point, because the second one is the one that costs you money and the first one usually does not.