Mark a booking as no-show
Two clicks. The customer's history gets a mark, and any deposit rules kick in.
If the customer didn't come and didn't call, mark the booking no-show rather than deleting it. The status feeds your no-show rate and, on Pro, appears on the customer's profile so you see the pattern.
Steps
- Open Dashboard → Calendar and click the booking.
- Click Mark no-show.
- Confirm.
What changes
| Item | Behavior |
|---|---|
| Booking status | no_show (from confirmed) |
| Customer profile (Pro) | +1 to the no-show counter |
| Deposit (if taken) | Kept per your policy; no auto-refund |
| Slot | Freed for the same-day if it's still open |
Deleting vs marking no-show
Delete a booking only if it was a mistake—a test booking, a duplicate, a wrong name entered by the customer. Anything else, use no-show or Cancel. Deleted bookings vanish from history.