Calendar & bookings

Views, blocks, buffers, no-shows, walk-ins, deposits, rescheduling.

• How the booking buffer works

  The gap Booked keeps on both sides of every appointment, so the next one is never offered back-to-back.

  In this article: What it does · It is not a minimum notice · Picking a value · What it does not do

• Block time off

  Vacations, single days, or a two-hour lunch. Blocks belong to a staff member, not the whole shop.

  In this article: Steps · Existing bookings are not touched · Which tool for which job · Repeating time off

• Mark a booking as no-show

  Two clicks. The customer's history gets a mark, and any deposit rules kick in.

  In this article: Steps · What changes · The deposit is not refunded, and not re-charged · Mark it the same day · Deleting versus marking no-show

• Reschedule a booking

  Drag on the calendar, or open the booking and pick a new time. The customer gets an email.

  In this article: Drag on the calendar · Edit the booking · You are not bound by the customer's window · What the customer gets · What does not change · Changing the service too

• Can I add a walk-in from the calendar?

  Yes. Click an empty slot, fill three fields, done. No customer email required.

  In this article: Steps · The dashboard is not bound by the public rules · Give them a contact if you can · When to record a walk-in and when to skip it

• See your bookings in your phone calendar

  Subscribe from Apple Calendar, Google Calendar or Outlook so your appointments sit alongside the rest of your day.

  In this article: Turn it on · Treat the address like a password · What you will see · How often it updates

• Booking statuses explained

  Five statuses. Each one changes what the customer sees and what your reports count.

  In this article: How statuses move · Checking a customer in · Which statuses hold a slot · Where a customer can still act · Why to close bookings out

• Turn on deposits

  Charge a percent of the service at booking. Pro plan and a verified Stripe account required.

  In this article: Requirements · Choose a mode · It is one setting for the whole shop · Fee · Steps · When does a customer get the deposit back?

• Waitlists for full sessions

  When a class fills up, customers can ask to be told if a place opens. Nothing is held — first to book gets it.

  In this article: What happens when a place opens · Nothing is held · What you see · Leaving the list · What it does not do

• Set up a standing appointment

  Book a regular into the same slot every week or fortnight, in one go, without re-entering it each time.

  In this article: Set one up · They are ordinary bookings · The hour does not drift · Clashes are skipped, not fatal · What the customer gets · Limits