Turn on deposits
Charge a percent of the service at booking. Pro plan and a verified Stripe account required.
Deposits reduce no-shows because the customer has money on the line. Booked charges a percent (you pick) or the full amount at booking. Payouts land in your bank on a two-day rolling schedule.
Requirements
| Requirement | How to get it |
|---|---|
| Pro plan | Dashboard → Billing → Upgrade |
| Verified Stripe payouts | Profile → Deposits → Verify business |
Choose a mode
- Off. No card at booking (default for Starter and new Pro shops).
- Deposit. Charge a percent at booking. Default is 25%. The balance is due in-shop.
- Full. Charge the entire service price at booking. Useful for high-value chemical work or online consultations.
It is one setting for the whole shop
There is no per-service deposit rule. Switch deposits on and every service asks for one, worked out as your percentage of that service's price. If you only want a deposit on colour work, the lever you have is the percentage, not a per-service toggle.
Fee
3.75% + 45¢ per successful charge, all-in, on a $5.00 minimum. No separate platform fee. A service cheap enough that the deposit falls under $5.00 cannot be charged.
Steps
- Open Dashboard → Profile → Deposits.
- Click Verify business if you have not. Stripe walks you through ID, bank, and business details. Approval is usually same-day.
- Once Stripe approves, switch Deposit on and pick a percent (10 to 100).
- Save.
New public bookings show the deposit amount before the customer confirms. Existing bookings on the calendar are untouched.
When does a customer get the deposit back?
Whether a cancelling customer gets the deposit back is decided by your refund window — 24 hours by default — not by the deposit setting. Check it on Dashboard → Hours before you switch deposits on, because it is the number your customers will argue about.