Reschedule a booking

Drag on the calendar, or open the booking and pick a new time. The customer gets an email.

Two ways to reschedule. Same result either way—the booking updates and the customer receives a reschedule email with the new time.

Drag on the calendar

1. Open Dashboard → Calendar.
2. Click and drag the booking block to the new slot.
3. Confirm when the dialog appears.

Drags respect shop hours, staff schedules, and other bookings. A conflicting drop shows a red outline and doesn't commit.

Edit the booking

1. Click the booking on the calendar.
2. Click Reschedule.
3. Pick a new date, time, and—if the customer asked—a different staff member.
4. Save.

What the customer gets

An email with the new time, the same booking reference, and a link back to their confirmation page. If SMS is on, they also get a text.

What doesn't change

• The booking reference (/b/<ref>).
• Any deposit taken at the original booking.
• Notes attached to the booking.