Cancel your appointment
Cancel from the same link that confirmed the booking. Deposit rules depend on the shop.
Open the link in your confirmation email or SMS, choose Cancel, and enter the email or phone number you booked with. The slot is released immediately and the shop is notified.
You can cancel until the appointment starts
The cancel button stays on your confirmation page right up to the start time. Timing decides only what happens to any money you paid, never whether you are allowed to cancel. Once the appointment has started, the page gives you the shop's phone number instead.
Do I get my deposit back?
If you paid a deposit or prepaid, the refund is decided by a second setting: how many hours before the appointment a cancellation still earns the money back. That is also 24 hours by default.
| When you cancel | What happens to the deposit |
|---|---|
| Before the shop's refund cutoff | Refunded to the card you paid with |
| Inside the cutoff | The shop keeps it |
Cancelling exactly on the boundary counts as in time.
The cancel screen tells you which side of the line you are on before you confirm anything, and how much you would get back.
If you moved the booking after its deposit had stopped being refundable, the deposit stays non-refundable at the new time too — the page says so. See Reschedule your appointment.
Refunds go back to the original payment method. Your bank decides how long it takes to appear, usually a few working days.
What if the cancel link no longer works?
That means the appointment has started, or it was already cancelled or completed. Call the shop. A shop can cancel from its own calendar at any time, and can choose to refund a deposit it would otherwise have kept.
Please do call rather than simply not turning up. A cancelled slot can be filled; an empty chair cannot. See Running late or a no-show.