Running late or a no-show

Call the shop. Do not rely on the booking link when the clock is short.

If you are going to be late, call the shop directly. The number is on your confirmation and on the shop's page. Staff can decide whether to hold the chair, shorten the service, or move you.

Do not use the reschedule link on your way in. Reschedule releases your slot immediately, and someone else can grab it before you arrive.

No-show policy

If you do not show and do not call, the shop's no-show policy applies. Common outcomes are:

• Deposit forfeited (if you paid one).
• A note added to your customer record inside the shop.
• Restrictions on future online booking, set by the shop.

Every shop sets its own policy. Ask the shop if you are unsure.