Reschedule your appointment
Open your confirmation, pick a new time, done. Cutoffs are set by the shop.
Every confirmation email and SMS contains a link back to your booking. Open it, choose Reschedule, pick a new time, and enter the email or phone number you booked with to confirm it is you.
When you can reschedule
The shop sets a notice period, 24 hours unless it has changed it.
- Before the notice period, move the booking to any open time, as often as you like.
- Inside it, you can still move it once. After that one late move, the page gives you the shop's phone number instead.
- Once the appointment has started, it can no longer be moved online.
The new time only has to meet the shop's usual booking rules, including how much notice it needs for a new booking. So "tomorrow at 9" is fine if the shop would take a new booking for tomorrow at 9.
If you paid a deposit
A deposit follows the booking to the new time. It is not refunded and not charged again.
One exception protects the shop. If you move the booking when cancelling would already have cost you the deposit, it stays non-refundable at the new time. Otherwise moving an appointment a fortnight out and then cancelling would get back money that cancelling today would not. The form warns you before you confirm a move like that.
Why a time you can see might still be refused
The new time is checked as thoroughly as the original booking was. If something has changed since the calendar loaded, you will get one of these:
| What you see | What it means |
|---|---|
| The shop is closed that day | A holiday or a closure has been added |
| That staff member is not working at that time | Their hours changed, or they booked time off |
| That time was just booked | Someone else took the slot while you were deciding |
| That session is fully booked | The last seat in a class went |
| The new date is further ahead than this shop takes bookings | Past the end of the shop's calendar |
Pick another time and try again. Nothing has happened to your original booking until a reschedule succeeds.
What happens next
The old slot is released. The new slot is confirmed. A fresh confirmation is sent, and the reminder is re-armed for the new time, so you get one for the appointment you are actually attending.
Your deposit, if you paid one, follows the booking to the new time — see above.
Changing more than the time
Reschedule moves the appointment. It keeps the same service and the same staff member — see Change the service or staff after booking.