Change your email or phone number

Ask the shop to update your customer record. You cannot edit it yourself.

Because Booked does not have customer accounts, there is no self-serve profile to edit. Your contact details live in the shop's customer list, and only the shop can change them.

To update them:

Call, text, or email the shop. Tell them the old contact and the new one.
Book your next appointment with the new contact. From that point on, confirmations, reminders, and reschedule links go to the new address.

Why the order matters

Shops' customer lists are keyed on the contact details you book with. Booking with a new email or phone number before telling the shop usually creates a second record rather than updating the first, and your visit history, notes and preferences stay attached to the old one.

That is fixable — shops can merge two records for the same person — but it is easier to avoid. One message before you rebook saves the shop the tidy-up.

Bookings you have already made

Changing your details with the shop does not retrospectively change a booking that already exists. An appointment booked with your old number keeps that number, which matters twice over: the reminder goes there, and the cancel and reschedule links ask for the contact on the booking, not your current one.

If you are changing numbers before an appointment, ask the shop to cancel and rebook it for you, or keep the old number reachable until the visit.

If you have lost access to the old contact entirely

Phone the shop. They can find the booking by your name and the date, and can resend the confirmation to a corrected address — which gives you a working link again.

Adding a second contact

Nothing stops you giving a shop both an email and a phone number, and doing so is the simplest insurance against exactly this problem: if one stops working the other still reaches you, and either one will unlock a booking's cancel and reschedule links.