Report a problem with a shop
Booked is the software the shop uses. For service issues talk to the shop; for platform abuse tell Booked.
Booked provides the booking software; the shop provides the service. Where to send a complaint depends on what went wrong.
| Issue | Contact |
|---|---|
| Bad haircut, late start, staff conduct | The shop directly |
| Refund on a deposit the shop will not honor | The shop first; then dispute with your card issuer if unresolved |
| A shop sending SMS after you replied STOP | support@booked.co with a screenshot |
| A shop misrepresenting who they are | support@booked.co |
| A bug on the booking page, wrong times, broken payment | support@booked.co |
Include your booking reference code (the eight-character string on your confirmation) whenever you contact us. It lets support find the booking without asking for more personal information.