Waitlists for full sessions

When a class fills up, customers can ask to be told if a place opens. Nothing is held — first to book gets it.

When a group session fills up, it stays on your booking page marked FULL.

Tapping it lets a customer leave their name and be told if a place opens.

There is nothing to switch on. Any service with more than one seat per session

gets this automatically.

What happens when a place opens

We check every five minutes. The moment a seat frees up — someone cancels,

reschedules away, or you raise the seat count — everyone waiting for that

session is messaged by email, text, or both, depending on what they gave you

and what your plan includes.

Nothing is held

This is the part worth being clear about with customers, and the messages say

it outright: a freed place is not reserved for anyone. Everyone waiting is

told at the same moment and whoever books first gets it.

That is deliberate. Holding a seat for one person while telling everyone else

it is available would mean the booking page and the actual availability

disagree — and the thing that makes double-booking impossible in Booked is that

they never disagree.

What you see

Your Calendar shows a waitlist panel whenever anyone is waiting for an

upcoming session. It lists who is waiting, for what, and their contact details,

and tells you who has already been told a place opened. You can remove anyone

from the list.

The panel is hidden entirely when nobody is waiting.

Leaving the list

Every message includes a link that takes the customer off that waitlist, no

login needed. You can also remove people yourself from the Calendar panel.

Entries clear themselves once the session has been and gone — there is nothing

to tidy up.

What it does not do

• It does not book anyone in. A waitlist entry is a request to be told, not

a booking, and it never becomes one on its own.

• It does not take payment. If your service takes a deposit, the customer

pays when they book, exactly as normal.

• It is per session. Joining the waitlist for Tuesday 10:00 says nothing

about Thursday.

• One-person appointments do not show a waitlist. Only services with more

than one seat per session display a FULL slot to queue on.